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Going the extra mile

It’s a key part of running a public-centred business and one that most independents find themselves doing on a regular basis. Sometimes a customer needs a little extra help with something, a little more attention to detail. It’s precisely those ‘going the extra mile’ moments that can be the most interesting of all. Here are some favourites, passed along from a few local businesses:

Tayberry Gallery

Tayberry Gallery have a lot of very specific requests from customers. It’s a very bespoke business which allows them to be responsive to a range of different requests. They’ve been known to take multiple pieces to a customer’s home in order for them to choose the best piece for their home by seeing them in situ.

Some pieces of art can cost a little more than we maybe have available at that moment. In these instances, Tayberry Gallery are more than happy to offer the option to set the piece aside and pay up at a rate that is convenient to the customer.

They have also been known (in exceptional cases) to hand deliver items for customers who might otherwise have found it difficult to get along to the gallery. Going that extra mile can sometimes be very literal.

Tapa Vi

Despite only being open since March they have already had the whole restaurant booked out for a single party. It was a family enjoying an event together. Their numbers grew and the function suite could no longer accommodate, so the restaurant and bar were made available.

Tapa Vi know how important events like this can be and they are happy to accommodate their patrons’ needs. (Please note this was a Sunday booking. A Friday or Saturday booking such as this would be more difficult to arrange). If you’d like to get in touch with Tapa Vi click on this link.

T. Paterson Jeweller

T. Paterson Jeweller started off life as a watchmaker. That was almost two centuries ago now but they are still well trained in watch and clock repair. In fact, they are in such high demand that they have found themselves going more than simply an extra mile or two, with on-site clock-repair visits to Kinloch Rannoch and even Inverness.

However, the business has expanded over the years to include an extensive range of jewellery, including a selection of pieces which are designed and manufactured in-house.

Breizh

Breizh prides themselves on customer service. With enough notice, they will do everything they can to cater for people with food allergies.

Vinod (owner of Breizh) told us about one regular customer who has a selection of allergies that make going out for a meal daunting. She returns to Breizh often (travelling an extra mile, or forty, to get there) because the kitchen team at Breizh know her needs and she knows they will do everything they can to keep her safe (and let her enjoy her visit).

So many businesses going the extra mile

The list of businesses offering Mi Points to Mi Rewards members is growing steadily. Click on this link to see where you can collect. If you aren't already signed up to Mi Rewards you're currently not only missing out on loyalty points; you're also missing out on entries to regular prize draws, along with special offers and other perks. (Not to mention the occasional 'random act of kindness').

If you'd like to know more and sign up to the loyalty programme that rewards you for shopping local in Perth, then click this link.

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